Answering helpdesk calls, and responding to voicemails in a timely manner Greeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service level agreements Evaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required Maintaining ownership of s

Systems Administrator Job ID 2023 7496 Job Locations US VA Reston Category IT Administrator / Analyst / Architect / Engineer Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI

Systems Administrator Job ID 2023 7497 Job Locations US VA Reston Category IT Administrator / Analyst / Architect / Engineer Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI

Systems Administrator Job ID 2023 7498 Job Locations US VA Reston Category IT Administrator / Analyst / Architect / Engineer Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI

Network Administrator Job ID 2023 7502 Job Locations US VA Reston Category Telecommunications Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of exp

Network Administrator Job ID 2023 7503 Job Locations US VA Reston Category Telecommunications Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of exp

Network Administrator Job ID 2023 7504 Job Locations US VA Reston Category Telecommunications Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of exp

Prepare and maintain documentation, including requirements, specifications, process flows and procedures to ensure all process are designed to meet DCAA, audit and security practices Develop policies, guidelines and standards for the administration and management of the company's Finance Systems Manage interfaces between the company's Finance systems and other dependent s

Update and maintain accounting policies Financial Statement preparation, ownership and review Leadership for ADP payroll and GL accounting Ownership of month end close Provides management with timely reviews of organization's financial status and progress in its various programs and activities Key partnership with finance organization for teaming on consolidation of actua

Ensure that all OMC information systems meet Department of Defense Instruction 8500.01 mandated Cybersecurity requirements. Provide Information System Security Officer (ISSO) support for OMC systems Facilitate information system authorization to operate (ATO) compliance and re accreditations IAW with DOD 8510.01 and ICD503. Facilitate registration and maintenance of OMC i

Support month end close processes to ensure timely and accurate reporting Prepare standard and recurring journal entries Prepare account reconciliations and follow up on any reconciling items Support AR/Billing, related account reconciliations, and contract closeout process Assists in gathering documentation for various auditors and requests by regulatory agencies Perform

Collaborate with VP of Marketing and Communications and company leaders to develop a marketing strategy that communicates Empower AI's vision, value and experience to the federal marketplace. Develop and execute effective digital strategies and integrated marketing campaigns that deliver measurable results. Create and promote compelling thought leadership content that sup

Provide a dvanced level of configuration and troubleshooting knowledge for macOS Create and administer Apple operating system installation and application packages using JAMF Pro K n owledge of installing, configuring, and supporting the following third party software ActivClient , Centrify, McAfee Security, Citrix, Cisco Anyconnect and/or Juniper VPN. Provide COTS suppor

Performs government property administration and accounting duties requiring experience and knowledge in government property administration practices Develops procedures for receipt and issue of materials and equipment Prepares a variety of government required reports and represents company during audits Validates content and sufficiency of the data within the asset system

Acts as the technical Subject Matter Experts (SMEs) to capture, document, and update Standard Operating Procedures (SOPs), Work Instructions, and other technical documentation for the Customer Service Center support personnel Analyzes, manages, and maintains the Knowledge Base Customer Support portal for Service Delivery personnel Analyzes, manages, and maintains knowledg